Refund Policy

1. Digital Services

GiantPanel sells digital services that start working soon after the order is placed. Because of this, completed orders cannot be reversed or returned.

2. Wallet Deposits

• Money added to your wallet is for use on GiantPanel services only.
• Deposits are not refunded to the original payment method and cannot be withdrawn.
• Please add only the amount you plan to use.

Exception: If you were charged twice for the same payment, or your payment was deducted but not added to your wallet, contact us with proof (screenshot and UTR/transaction ID). We will check and credit or refund the correct amount.

3. When You Get a Wallet Refund

GiantPanel works with third-party service providers to deliver orders. Because of this, refunds depend on our provider.

We add money to your wallet when:

• The order is canceled by the service provider, and the provider returns the amount to us.
• The order is partial. The provider returns the amount for the undelivered quantity, and we add the same amount to your wallet.
• A system error on our side caused a wrong charge (for example, a double charge). See Section 2.

If our service provider does not refund the amount to us, we are not able to refund it to you. This includes orders marked complete, drops on "No Refill" services, and any issue where the provider refuses a refund.

Wallet refunds are usually automatic. If you do not see your refund after the order status shows "Canceled" or "Partial", open a ticket with your Order ID.

4. When Refunds Are Not Given

• The profile or account was private or hidden at the time of delivery.
• The link or username was wrong, or the post was deleted.
• You changed your username or link while the order was running.
• You placed more than one order on the same link at the same time.
• The order is complete but you feel it is slow, and it is still within the service's time estimate.
• Followers, likes or views dropped on a "No Refill" service.
• Engagement did not turn into sales, comments or better reach.
• The platform limited or suspended your account.
• The service provider has not refunded the amount to us.

5. Refill Policy

• Services with a refill period (for example "30 Days Refill") are refilled for free if the count drops during that period.
• To request a refill, open a ticket or use the Refill button (if shown) with your Order ID.
• Refill covers drops from our delivery only. We cannot refill old followers or drops that were there before our order.
• Your current count must be above the start count and below the final count for a refill to work.
• The refill period starts when the order is marked complete.
• Refill is not available if the link is changed, deleted or private.
• We give refill for drops, not a full refund.

6. How to Ask for Help

Open a support ticket or email admin@giantpanel.com with:

1. Your username or registered email.
2. Order ID.
3. Payment reference or UTR (for payment issues).
4. A clear screenshot, if useful.

Please wait for the delivery time of the service before raising a delivery complaint. We reply to tickets within 24-48 hours.

7. Chargebacks

Please contact us before asking your bank or payment provider for a reversal. Most problems can be solved quickly through support. False chargebacks may lead to account suspension.

8. Contact

GiantPanel (operated by Narayan Kumawat)
Address: Indore, Madhya Pradesh, 452001, India
Email: admin@giantpanel.com
Grievance contact: Narayan Kumawat, giantpanel@gmail.com
Website: https://giantpanel.com

Related pages: Terms of Service | Privacy Policy

Frequently Asked Questions